**If you have been exposed to or believe you may have been exposed to certain pathogens, such as Zika, SARS, Ebola, and so forth, the patient is responsible for alerting Pool staff.**

 

Patient Rights

The patient has the right to ask caregivers about his/her illness, treatment and effect on long term health condition. This information should be easy to understand, up to date and complete.

The patient has the right to know who his/her caregivers are, including students, interns or other people in training.

The patient has the right to refuse treatment and to get an explanation of health problems that might happen if treatment is refused.

The patient has a right to privacy. This includes interviews, assessment, intake, examination, medical care and other assistance. The patient has the right to ask that students or observers not be present in the exam room.

The patient has the right to expect that all records and information will be treated as confidential. No records or information will be shared with anyone other than caregivers without patient’s permission.

The patient has the right to be treated without discrimination as to race, color, gender, ethnicity, national origin, religion or sexual orientation.

Patient Responsibilities

The patient is responsible for giving complete and correct information about past illnesses, hospitalizations, medications, allergies and other information.

The patient is required to disclose truthful information regarding Medicaid/Medicare and insurance.

The patient is responsible for keeping the Pool updated on information such as address and phone number changes.

The patient is responsible for attending all appointments and should call if they need to cancel an appointment.

The patient is responsible for bringing all of their medications to every appointment.

The patient is responsible for alerting the Pool of Siloam at least 3 weeks prior to running out of medication so the Pool can reorder.

The patient must treat staff, volunteers, and other patients with respect.

The patient must refrain from using profanity.

The patient must be sober and drug free when visiting the Pool of Siloam.

Smoking is prohibited at the Pool of Siloam and anywhere on the Highland Center grounds.